Terms & Conditions

01 Agreement to Terms

Please review the following terms and conditions of use which govern your use of these sites (the “Agreement”). Your use of the sites constitutes your agreement to follow and be bound by the Agreement.

We reserve the right to update or modify this Agreement at any time without prior notice. For this reason, we encourage you to review the Agreement whenever you use any of the Sites. If you do not agree to these terms, please do not use the sites.

02 Duration of Move

Please be aware that all online estimates are approximate and not binding. These estimates are informed by our years of experience with similar relocations.

Each move has its own set of circumstances, so we cannot offer fixed prices. Factors that may affect the duration of your move include the use of stairs or elevators, the walking distance to the truck, drive time, and other variables.

03 Service Requirements

Booking a move requires meeting certain service requirements.

04 Acceptable Payments

We accept payments via cash and credit/debit cards. Please note that personal, business, or cashier’s checks are not accepted.

Charges are billed hourly until payment is complete, so prompt payment is beneficial. The client or a representative must be present during the move and at the final walk-through.

Additionally, the cardholder must be on-site to sign the credit card receipt and must present a matching government-issued photo ID or driver’s license.

05 Appliance Handling

Our team can help with the disconnection and reconnection of appliances, but we are not an appliance repair service and do not cover liabilities for reconnecting water and gas lines, pipes, and taps.

It is the customer's responsibility to ensure proper connection of appliances like washers, dryers, and refrigerators to avoid mishaps.

We are not liable for any internal malfunctions of appliances if no external damage has occurred during the move.

06 Packing Options

Our crew can pack your items if you haven't packed them yourself. Boxes, packing paper, and bubble wrap are available for purchase if needed.

07 Parking Management

It is up to the customer to secure parking for the move day. Any parking fines incurred due to lack of permits or improper parking setups will be the responsibility of the customer.

08 Property Protection

We can move large items like gun safes and pianos, but moving oversized furniture through tight spaces may cause damage to floors and walls.

We are not responsible for any damage incurred under these circumstances if you choose to proceed with such moves.

09 Plant Transportation

We transport house and garden plants carefully, but due to their delicate nature, we cannot ensure they will arrive undamaged.

Large potted plants may incur an additional heavy item fee.

10 Additional Fees

Extra charges might apply for special items or services such as:

• Packing supplies, including boxes, packing paper, and bubble wrap, excluding tape and plastic wrap.
• Bulky items, including pianos and safes.
• Storage services.
• Double driving time.
• Tolls.

11 Wall Fixtures

We are equipped to take down wall-mounted TVs, mirrors, and artwork. However, we do not offer re-mounting services at the new location.

We recommend hiring a professional contractor or handyman for these tasks.

12 Flat-Screen TVs & Customer Responsibilities

We handle your flat-screen TVs with utmost care. We request a few minutes to test the TVs before the move and upon arrival to ensure they are functioning properly.

Customer Responsibilities

Secure valuables, documents, medications, and irreplaceable items to be transported personally where feasible.

We are NOT responsible for lost or missing jewelry, watches, firearms, smart devices, money, gold/silver. These are items which must be packed and transported by you.

13 Valuables & Liability

Contents and Fragile Items

Move-Intuit L.L.C. is not liable for the contents of drawers, containers, or other items of a similar nature unless we are paid to pack and unpack said items.

We are also not liable for damages to fragile items unless we are paid to pack and unpack them. These items include, but are not limited to, glass, china, marble, mirrors, lampshades, slate, pictures, artwork, etc.

Items of Extraordinary Value

Further, Move-Intuit L.L.C. is not liable in any way for cash, cell phones, jewelry, precious stones, bonds, securities, documents or other items of extraordinary value, even when packed and/or unpacked by our employees.

Also, any items with a value in excess of $100 per pound must be declared in writing prior to the move. Shipper must list these items on the High Value Items form which is a part of this contract.

14 SMS Messaging Terms

Move-Intuit L.L.C. provides SMS messaging to customers who have opted in to receive text messages.